Refund Policy

Effective Date: March 25, 2026

This Refund Policy explains how refunds, returns, damaged shipments, and order issues are handled by FreePeptideWater.com.

By placing an order, you agree to this Refund Policy.

1. Research Use Product Notice

Products sold on this website are intended for laboratory research use only.

They are not intended for human consumption, injection, medical, diagnostic, therapeutic, or veterinary use.

Because of the nature of the product, we cannot accept returns of opened, used, damaged, altered, or tampered products.

2. Free Bottle Offer

The free bottle offer has a product price of $0.00.

Shipping and handling charges are generally non-refundable once an order has been processed or shipped.

If your free bottle order has not yet been processed, you may contact us to request cancellation.

Cancellation is not guaranteed once fulfillment has started.

3. Refund Eligibility

Refunds may be considered if:

  • You were charged incorrectly

  • You received the wrong product

  • Your order was canceled before processing

  • Your product arrived damaged and you contacted us within the required timeframe

  • Your order could not be fulfilled

  • A refund is required by law

Refunds are not generally available for:

  • Opened products

  • Used products

  • Products returned without approval

  • Customer misuse

  • Incorrect shipping information provided by the customer

  • Buyer’s remorse after shipment

  • Shipping and handling charges after processing

  • Delays caused by the shipping carrier

4. Damaged Or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 3 days of delivery.

Email us at:

5. Orders And Payment

Include:

  • Your full name

  • Order number

  • Email used at checkout

  • Photos of the package

  • Photos of the product

  • A description of the issue

We may replace the item, issue store credit, or issue a refund at our discretion.

5. Lost Or Missing Packages

If tracking shows your order was delivered but you did not receive it, contact the shipping carrier first.

We are not responsible for packages marked delivered by the carrier.

However, contact us and we will review the situation.

If the package appears lost in transit, we may help file a carrier claim or offer a replacement depending on the situation.

6. Address Errors

Customers are responsible for entering the correct shipping address.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

7. Subscription Refunds

If you join the Monthly Supply Club, you authorize recurring monthly billing.

You may cancel future shipments before your next billing date.

Subscription charges already processed are generally not refundable once the order has entered fulfillment.

8. How Refunds Are Processed

Approved refunds are issued to the original payment method.

Refund processing times depend on your bank or payment provider.

Refunds may take several business days to appear on your statement.

9. How To Request Support

Contact us at:

Please include your order number and a clear explanation of the issue.

10. Policy Changes

We may update this Refund Policy at any time.

The current version will always be posted on this page.